I like it when my friend, Mark Jeftovic, gets riled up. When that happens, he writes one of his all-too-infrequent blog posts. His latest rant is here: Screw you, you're just the customer, go to hell.
I have the same problems that Mark writes about. The absolute worst place for customer service, in my experience, is Canadian Tire. Because they have big stores and lots of selection, you can usually find what you are looking for. That must be why they are still in business. It can't be good customer service. Their employees are poorly trained, often surly, and can't manage to connect the dots linking good customer service to their paycheques.
It's getting worse. Maybe if every time each of us had a poor experience while shopping we reported it in our blogs, someone would get the message and start paying more attention to us. I don't like being snarled at or ignored. I don't expect anyone to genuflect when I enter a store, I just expect common courtesy and just enough attention to get what I need. That's it. Simple, no?
Evidently not simple enough for the simpletons from management on down in a lot of our stores and service businesses. It's a pity.