tag:blogger.com,1999:blog-6931353.post115705053308981775..comments2023-10-28T09:25:39.790-04:00Comments on The Atavist: "Not Me," "Nobody" and "Ida Know."The Atavisthttp://www.blogger.com/profile/12529157597486952484noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-6931353.post-1157460031041724182006-09-05T08:40:00.000-04:002006-09-05T08:40:00.000-04:00You nailed the approach, galt-in-da-box. My emplo...You nailed the approach, galt-in-da-box. My employees are instructed to 'take ownership' of any problem, regardless of who was actually at fault, and to stay on the situation until it is resolved to the customer's satisfation. The angriest, most upset customer usually backs right off if he sees that someone is genuinely interested in fixing a bad situation. If we tell someone we'll call them in five minutes, we call even if there is nothing yet to report, just to let them know we do what we say. Your maintenance department is lucky to have a guy like you!The Atavisthttps://www.blogger.com/profile/12529157597486952484noreply@blogger.comtag:blogger.com,1999:blog-6931353.post-1157305361296601172006-09-03T13:42:00.000-04:002006-09-03T13:42:00.000-04:00Being in the maintenance department, I keep on han...Being in the maintenance department, I keep on hand a large stack of "I was wrong and I am sorry"s.<BR/>Constituting the least used sentence in the whole English language as they do, they tend to have one of two effects: 1. Complete and utter surprise (sometimes generating fainting spells among women customers) and 2. Appreciative thanks, often in conjunction with the above.TheWayfarerhttps://www.blogger.com/profile/15074292938877766871noreply@blogger.comtag:blogger.com,1999:blog-6931353.post-1157077284106900782006-08-31T22:21:00.000-04:002006-08-31T22:21:00.000-04:00They might not live in Panama, but they sure took ...They might not live in Panama, but they sure took up residence in Illinois last year. We undertook a simple project of renovating two bathrooms. Easy, right? Those three clowns turned a six week project into a six month project, I kid you not, and my husband had to call them back to retile his shower TWICE! We are just making do with the only dishwasher in the house, me, rather than try to begin work in the kitchen. My sympathies are with you. If you find "I Can", "I Will," or "I'm Sorry," let me know.Bellezza https://www.blogger.com/profile/18073864187188953633noreply@blogger.comtag:blogger.com,1999:blog-6931353.post-1157059481331464132006-08-31T17:24:00.000-04:002006-08-31T17:24:00.000-04:00LOL.Or cousin, "Whatever" or aunt "yeahbutanyways"...LOL.<BR/><BR/>Or cousin, "Whatever" or aunt "yeahbutanyways"SuperP.https://www.blogger.com/profile/06830641369098524799noreply@blogger.com